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Platform Architecture

From Your First Call
to a Documented Case.

NAAA is a structured intake engine — every accident victim who enters the system is guided through a defined, advocate-supervised process. No loose ends, no missed evidence, no confusion about next steps.

System Overview

The NAAA Intake Engine

Initial Report
Call, online, or partner referral
Intake & Screen
Incident details and qualification
Case Summary
Incident, injuries, insurance
Path Routing
Medical, advisory, or legal
Case Delivery
To partner or attorney
Detailed Process

Every Phase, Explained

Phase 01
01

Accident Report & First Contact

Contact begins via phone call, the online intake form, or through a partner referral. Our intake specialists collect the essential incident details — date, location, parties involved, insurance information, and a description of injuries. This data is immediately entered into the case record and triggers the qualification workflow.

Accident date, location, and parties involved
Insurance carrier and policy information
Description of known injuries and treatment status
Police report reference number (if available)
Available 24/7 — call (817) 873-3271
Phase 02
02

Case Qualification & Screening

Every intake goes through a structured qualification process — verifying incident details, assessing injury severity, identifying insurance coverage and at-fault parties, and evaluating the documentation profile. Cases are scored and routed based on their profile within 24 hours of intake.

Fault and liability assessment
Insurance coverage analysis
Injury severity classification
Statute of limitations tracking begins
24-hour qualification window
Phase 03
03

Case Summary & Documentation Build

Our intake team builds a structured case summary — incident narrative, injury picture, insurance snapshot, and any photos you choose to upload. The result is an organized file your attorney can act on immediately. Full records pulls happen after the attorney is retained.

Incident narrative, location, and fault dynamics
Injuries reported and where you were treated
Photos you choose to upload, attached to your file
Insurance snapshot — your carrier, at-fault carrier, claims opened
Case summary built within 48 hours of intake
Phase 04
04

Attorney Match & Retainer Facilitation

NAAA matches the victim to a vetted personal injury attorney in their state, based on case type, jurisdiction, and capacity. We facilitate the introduction and retainer signing — so the victim has legal representation in place before any records work begins.

Attorney matched by state, case type, and capacity
Retainer/LOI signed between victim and attorney
Victim consents before any attorney introduction
TCPA-compliant consent chain preserved end-to-end
Match communicated within 24 hours
Phase 05
05

Treatment Confirmed & File Delivered

Before the file is released to the attorney, NAAA confirms that the victim has begun treatment — a critical signal of case viability. The complete file (intake summary, signed retainer, TCPA consent chain, treatment confirmation) is then delivered to the retained attorney, who takes over from there.

Treatment confirmed with the victim before file release
Complete file delivered to the retained attorney
Victim receives copy of intake summary and next steps
Medical records pulled by the attorney post-delivery
Delivery within days of treatment confirmation
Advocacy Paths

Three Structured Outcome Tracks

Every qualified case is matched to one or more advocacy pathways based on the victim's situation, injury profile, and preferences.

Path A — Medical

Care Coordination

For victims who need immediate medical referral and treatment documentation to support their recovery and future claims.

Chiropractic and specialist referrals
Treatment documentation guidance
Medical record collection
Ongoing care coordination
A
Path B — Advisory

Insurance Navigation

For victims who need support understanding their rights, evaluating settlement offers, and managing insurance communications.

Settlement offer evaluation
Insurance rights education
Adjuster communication guidance
Documentation strategy
B
Path C — Legal

Attorney Referral

For victims with significant injuries or liability disputes — pre-qualified, documented case delivery to a matched personal injury attorney.

Structured case file delivery
Attorney match by state and case type
Pre-organized evidence package
Statute of limitations tracking
C
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Ready to Start Your Case?

Intake is free. Your case is documented from the first contact. Our team is available now — don't wait to protect your rights.

Start Free Intake → (817) 873-3271